Design Winge҉

Design Wing offers full interior design services including space planning, concept creation, 3D rendering, furniture & decor sourcing, procurement, project management, installation, and styling.

The process starts with a free consultation (in-person or virtual). We discuss your vision, requirements, timeline, and budget. After that, we send a proposal / design agreement for your review and approval.

We may charge a nominal consultation fee depending on the scope and location. This fee is often credited toward your project if you decide to proceed with us.

We require a non-refundable booking amount (usually a 15 percentage of the total project cost) to secure your project slot and begin design work. This booking amount is non-refundable because it reserves your place and covers initial overheads, time, and planning.

We schedule milestone payments tied to deliverables (e.g. concept approval, order placements, installation). Exact dates and amounts will be spelled out in your contract.

Refunds are only available under specific conditions (e.g. project cancellation at early stage). We retain the booking amount. After certain design stages, a portion of the paid amount may be refunded, subject to our cancellation policy. Custom orders and items already ordered or being processed are not refundable.

No. Since custom pieces are made specifically for your design, they are non-refundable and non-exchangeable. We encourage you to review all specs, finishes, and samples carefully before placing an order.

We have an approval process: concept drafts, revisions etc. You get chances to provide feedback. If issues arise, we aim to address them amicably. However, once installation is complete and approvals signed, changes or reversals may incur extra charges.

The timeline depends on the project size, site conditions, approvals, and material lead times. For a standard apartment, design to installation may take 6–16 weeks. Custom projects or renovations may take longer.

We use a mix of trusted local vendors and select imported brands (if needed). We ensure quality, reliability, and cost-effectiveness.

While we design around existing structures and propose necessary adjustments, the client or contractor is responsible for handling structural fixings, site repairs, plumbing, electrical, and concealed work.

Yes. We show you materials, finishes, paint samples, and 3D visuals/mockups so you can visualize the final design and make informed decisions.

Report damages immediately (within 24 hours). We coordinate with vendors for replacements or repairs. Our liability covers manufacturing defects, but not damage after approval or wear & tear.

Minor changes are possible, but they may affect cost and schedule. Major changes, especially post ordering, may not be feasible and will be handled case by case (with additional charges if applicable).

Design Wing offers up to 15 years of warranty, depending on the interior package you choose.

• Neo Range: up to 5 year warranty

• Premium Range: up to 10 years warranty

• Signature Range: up to 15 years warranty Our warranty covers manufacturing defects, hardware quality, and installation workmanship for the duration mentioned. Warranty terms may vary by material and product category. Terms and Conditions may Apply.

Our warranty covers:

• Manufacturing defects in furniture and cabinetry

• Hardware issues like hinges, channels, or lift-up systems

• Installation workmanship within the covered period

It does not cover:

• Normal wear and tear

• Damages caused by misuse, moisture, pest, or modification by third parties

• Electrical appliances or third-party products unless specified

If you face any issue after project completion, please email our Customer Care Team at care@designwing.in.

Include your Project ID, Name, Contact Number, and a brief description (with photos if possible).

Our service team will get back to you within 24–48 hours for inspection and resolution.

For any queries, feedback, or escalation, you can reach us directly at care@designwing.in with your Project ID and details.

Our senior service team will review your case and ensure prompt action to maintain your satisfaction.

Yes, Design Wing provides lifetime support assistance. Even after your warranty period ends, our care team can help you with repairs, replacements, and upgrades at a minimal service cost.

We aim to build lasting relationships — your home’s comfort remains our responsibility.

If the project is delayed beyond the agreed handover date without prior communication or mutual approval, Design Wing offers a refund of ₹500 per day as delay compensation.

If a revised timeline is mutually agreed, the penalty will not apply. This policy ensures fairness and transparency for both parties.

Once verified, the delay refund of ₹500/day is either adjusted in the final bill or refunded within 10 working days after handover.

Client-side delays (pending approvals, design changes, payment issues, or site inaccessibility) are not eligible for compensation.

For updates or clarifications, email care@designwing.in with your Project ID and details.

In case of any defective material or product identified during execution, Design Wing will replace it within 15 working days from the date of verification.

No. Replacement of defective materials does not fall under the refund policy, as it is a part of our after-sales service commitment.