Design Winge҉

Design Wing offers full interior design services including space planning, concept creation, 3D rendering, furniture & decor sourcing, procurement, project management, installation, and styling.

Starting your interior design journey with us is simple! We begin with a free consultation (in-person or virtual) to understand your vision, needs, timeline, and budget. Once aligned, we’ll send you a proposal or design agreement for your approval.

We may charge a nominal consultation fee depending on the scope and location. This fee is often credited toward your project if you decide to proceed with us.

We require a non-refundable booking amount (usually a 15 percentage of the total project cost) to secure your project slot and begin design work. This booking amount is non-refundable because it reserves your place and covers initial overheads, time, and planning.

We follow a milestone-based payment schedule, tied to key deliverables like concept approval, order placements, and installation. The exact dates and amounts will be clearly outlined in your contract.

Refunds are only available under specific conditions (e.g. project cancellation at early stage). We retain the booking amount. After certain design stages, a portion of the paid amount may be refunded, subject to our cancellation policy. Custom orders and items already ordered or being processed are not refundable.

No. Since custom pieces are made specifically for your design, they are non-refundable and non-exchangeable. We encourage you to review all specs, finishes, and samples carefully before placing an order.

We have an approval process: concept drafts, revisions etc. You get chances to provide feedback. If issues arise, we aim to address them amicably. However, once installation is complete and approvals signed, changes or reversals may incur extra charges.

The timeline depends on the project size, site conditions, approvals, and material lead times. For a standard apartment, design to installation may take 6–16 weeks. Custom projects or renovations may take longer.

We use a mix of trusted local vendors and select imported brands (if needed). We ensure quality, reliability, and cost-effectiveness.

While we design around existing structures and propose necessary adjustments, the client or contractor is responsible for handling structural fixings, site repairs, plumbing, electrical, and concealed work.

Yes. We show you materials, finishes, paint samples, and 3D visuals/mockups so you can visualize the final design and make informed decisions.

Report damages immediately (within 24 hours). We coordinate with vendors for replacements or repairs. Our liability covers manufacturing defects, but not damage after approval or wear & tear.

Minor changes are possible, but they may affect cost and schedule. Major changes, especially post ordering, may not be feasible and will be handled case by case (with additional charges if applicable).

We offer warranties of up to 15 years, depending on your chosen package: - Neo Range: Up to 5 years - Premium Range: Up to 10 years - Signature Range: Up to 15 years Our warranty covers manufacturing defects, hardware quality, and installation workmanship. Terms and conditions apply, and coverage may vary by material and product category.

Our warranty covers: Manufacturing defects in furniture and cabinetry Hardware issues like hinges, channels, or lift-up systems Installation workmanship within the covered period It does not cover: Normal wear and tear Damages caused by misuse, moisture, pest, or modification by third parties Electrical appliances or third-party products unless specified

Facing an issue after project completion? Email our Customer Care Team at care@designwing.in with your Project ID, name, contact number, and a brief description (photos help too!). Our team will respond within 24–48 hours to inspect and resolve it for you.

For any queries, feedback, or escalation, you can reach us directly at care@designwing.in with your Project ID and details. Our senior service team will review your case and ensure prompt action to maintain your satisfaction.

Yes, Design Wing provides lifetime support assistance. Even after your warranty period ends, our care team can help you with repairs, replacements, and upgrades at a minimal service cost. We aim to build lasting relationships — your home’s comfort remains our responsibility.

If the project is delayed beyond the agreed handover date without prior communication or mutual approval, Design Wing offers a refund of ₹500 per day as delay compensation. If a revised timeline is mutually agreed, the penalty will not apply. This policy ensures fairness and transparency for both parties.

Once verified, the delay refund of ₹500/day is either adjusted in the final bill or refunded within 10 working days after handover. Client-side delays (pending approvals, design changes, payment issues, or site inaccessibility) are not eligible for compensation. For updates or clarifications, email care@designwing.in with your Project ID and details.

If we find any defective material or product during the project, we’ll replace it within 15 working days after verification. Your satisfaction is our priority!

No. Replacement of defective materials does not fall under the refund policy, as it is a part of our after-sales service commitment.