Question 1

What services does Design Wing offer?

Accepted Answer

Design Wing offers full interior design services including space planning, concept creation, 3D rendering, furniture & decor sourcing, procurement, project management, installation, and styling.

Question 2

How can I start my interior design journey with Design Wing?

Accepted Answer

Starting your interior design journey with us is simple! We begin with a free consultation (in-person or virtual) to understand your vision, needs, timeline, and budget. Once aligned, we’ll send you a proposal or design agreement for your approval.

Question 3

Do you charge a design consultation fee?

Accepted Answer

We may charge a nominal consultation fee depending on the scope and location. This fee is often credited toward your project if you decide to proceed with us.

Question 4

What is the booking amount or retainer, and is it refundable?

Accepted Answer

We require a non-refundable booking amount (usually a 15 percentage of the total project cost) to secure your project slot and begin design work. This booking amount is non-refundable because it reserves your place and covers initial overheads, time, and planning.

Question 5

When is the remaining project cost due?

Accepted Answer

We follow a milestone-based payment schedule, tied to key deliverables like concept approval, order placements, and installation. The exact dates and amounts will be clearly outlined in your contract.

Question 6

Under what circumstances is a refund possible?

Accepted Answer

Refunds are only available under specific conditions (e.g. project cancellation at early stage). We retain the booking amount. After certain design stages, a portion of the paid amount may be refunded, subject to our cancellation policy. Custom orders and items already ordered or being processed are not refundable.

Question 7

Are custom furniture and decor items refundable or exchangeable?

Accepted Answer

No. Since custom pieces are made specifically for your design, they are non-refundable and non-exchangeable. We encourage you to review all specs, finishes, and samples carefully before placing an order.

Question 8

What happens if I’m not satisfied with the design or final output?

Accepted Answer

We have an approval process: concept drafts, revisions etc. You get chances to provide feedback. If issues arise, we aim to address them amicably. However, once installation is complete and approvals signed, changes or reversals may incur extra charges.

Question 9

How long does a typical interior design project take?

Accepted Answer

The timeline depends on the project size, site conditions, approvals, and material lead times. For a standard apartment, design to installation may take 6–16 weeks. Custom projects or renovations may take longer.

Question 10

Do you source materials locally or import?

Accepted Answer

We use a mix of trusted local vendors and select imported brands (if needed). We ensure quality, reliability, and cost-effectiveness.

Question 11

Who is responsible for site conditions and structural issues?

Accepted Answer

While we design around existing structures and propose necessary adjustments, the client or contractor is responsible for handling structural fixings, site repairs, plumbing, electrical, and concealed work.

Question 12

Will I get to see samples and mockups before finalizing?

Accepted Answer

Yes. We show you materials, finishes, paint samples, and 3D visuals/mockups so you can visualize the final design and make informed decisions.

Question 13

What if a product is damaged during delivery or installation?

Accepted Answer

Report damages immediately (within 24 hours). We coordinate with vendors for replacements or repairs. Our liability covers manufacturing defects, but not damage after approval or wear & tear.

Question 14

Can I make changes mid-project?

Accepted Answer

Minor changes are possible, but they may affect cost and schedule. Major changes, especially post ordering, may not be feasible and will be handled case by case (with additional charges if applicable).

Question 15

What warranty does Design Wing offer for interiors?

Accepted Answer

We offer warranties of up to 15 years, depending on your chosen package:
- Neo Range: Up to 5 years
- Premium Range: Up to 10 years
- Signature Range: Up to 15 years
Our warranty covers manufacturing defects, hardware quality, and installation workmanship. Terms and conditions apply, and coverage may vary by material and product category.

Question 16

What does the warranty cover and exclude?

Accepted Answer

Our warranty covers:
 • Manufacturing defects in furniture and cabinetry
 • Hardware issues like hinges, channels, or lift-up systems
 • Installation workmanship within the covered period
It does not cover:
 • Normal wear and tear
 • Damages caused by misuse, moisture, pest, or modification by third parties
 • Electrical appliances or third-party products unless specified

Question 17

How do I request post-installation service or make a warranty claim?

Accepted Answer

Facing an issue after project completion? Email our Customer Care Team at care@designwing.in with your Project ID, name, contact number, and a brief description (photos help too!). Our team will respond within 24–48 hours to inspect and resolve it for you.

Question 18

What if I have queries or need to escalate an issue?

Accepted Answer

For any queries, feedback, or escalation, you can reach us directly at care@designwing.in ()with your Project ID and details.
Our senior service team will review your case and ensure prompt action to maintain your satisfaction.

Question 19

Is post-sales support available after the warranty period?

Accepted Answer

Yes, Design Wing provides lifetime support assistance. Even after your warranty period ends, our care team can help you with repairs, replacements, and upgrades at a minimal service cost.
 We aim to build lasting relationships — your home’s comfort remains our responsibility.

Question 20

What is Design Wing’s project delay policy?

Accepted Answer

If the project is delayed beyond the agreed handover date without prior communication or mutual approval, Design Wing offers a refund of ₹500 per day as delay compensation.
If a revised timeline is mutually agreed, the penalty will not apply. This policy ensures fairness and transparency for both parties.

Question 21

How is the delay compensation processed?

Accepted Answer

Once verified, the delay refund of ₹500/day is either adjusted in the final bill or refunded within 10 working days after handover.
Client-side delays (pending approvals, design changes, payment issues, or site inaccessibility) are not eligible for compensation.
For updates or clarifications, email care@designwing.in ()with your Project ID and details.

Question 22

What happens if a material or product is defective during the project?

Accepted Answer

If we find any defective material or product during the project, we’ll replace it within 15 working days after verification. Your satisfaction is our priority!

Question 23

Is replacement covered under the refund policy?

Accepted Answer

No. Replacement of defective materials does not fall under the refund policy, as it is a part of our after-sales service commitment.

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